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Email Verified Identity Verified Ian O
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Member since July 14, 2023
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IT Support Specialist | Front-End Developer | Help Desk Technician

  • $14.00 - $30.00 / hr
  • //kiduchi.com/wp-content/uploads/2020/03/029-kenya.pngKenya
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As an IT support specialist, i contribute to the smooth operation of computer systems by setting up and configuring hardware and software, monitoring system performance, carrying out routine maintenance, and putting in place security measures to protect against potential threats. I’m also commited to providing exceptional customer service while having technical expertise and problem-solving skills. I’m also a Front-End Developer, and my area of expertise is building websites and applications’ user interfaces. creating the interactive and visual components of applications and webpages. Proficient with MySQL, Bootstrap, JS, PHP, and Python.

 

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Experience

IT SUPPORT INTERN

  •  KEMSA
  •  May 2019 - Nov 2019

Provided end users with technical assistance for troubleshooting,
setting up, and maintaining computer systems, software, and
peripherals. Using the help desk ticketing system, incidents and
resolutions were recorded and tracked. Those with Active Directory
accounts were helped with, ensuring user access and security
compliance. Also performed software patches and updates to
guarantee system security and performance improvement and
helped with the growth and development of IT.

IT SUPPORT INTERN

  •  Kenya Pipeline Company
  •  Jul 2019 - Nov 2019

Provided front-line technical support and troubleshooting procedures.
Aided in managing store inventory, tracking hardware and software
assets. Also performed software deployments and system upgrades to ensure that user productivity was not adversely affected. For typical IT tasks and procedures, user guides were made and assistance was provided during user training sessions

Diploma In Information technology

  •  Africa Nazarene University
  •  Jul 2018 - Aug 2019